Location: Las Vegas, NV

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Order Management Specialist

As an Order Management Specialist, you will support the accurate processing and administration of customer contracts and service orders. This role exists to ensure customer agreements are properly documented, validated, and communicated across internal systems to support billing, service delivery, and revenue reporting.

You will work closely with Sales, Sales Operations, Legal, Finance, and Data Center Services teams to verify contract terms, maintain CRM and ERP records, and ensure customer orders are processed efficiently and accurately.

What You’ll Do

• Review customer contracts and service orders to confirm completeness, accuracy, and compliance with Switch business rules.

• Collaborate with Sales and Sales Operations to ensure quotes and contracts align with customer agreements.

• Capture and validate key contract details, including billing terms and service scope.

• Maintain contract records within CRM and ERP systems.

• Communicate billing terms and invoice line items to Accounts Receivable for accurate invoicing.

• Prepare and process orders for billing and service delivery tracking.

• Track customer agreement milestones and contract performance metrics.

• Prepare contract change notices and maintain related documentation.

• Support revenue controls and month-end reporting activities.

• Maintain contract reports, order metrics, and operational dashboards.

• Coordinate service delivery hand-offs with internal teams to support project success.

• Escalate contract issues that may impact service delivery or billing accuracy.

What We’re Looking For

• You maintain strong attention to detail when reviewing contracts and financial data.

• You communicate clearly with cross-functional teams and stakeholders.

• You manage multiple priorities while meeting deadlines.

• You identify issues early and work proactively to resolve them.

• You stay organized while handling high volumes of operational work.

• You operate professionally when working with internal teams and customers.

What You’ll Bring

Required

• Experience in order management, contract administration, sales operations, or related roles.

• Strong attention to detail and organizational skills.

• Experience reviewing contracts or processing customer orders.

• Strong written and verbal communication skills.

• Ability to work in a fast-paced, cross-functional environment.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

Preferred

• Associate’s or Bachelor’s degree in Business, Finance, or related field.

• Experience working with CRM or ERP systems such as Salesforce or Oracle Fusion.

• Familiarity with revenue reporting or billing processes.

We encourage you to apply even if you do not meet every preferred qualification.

Why Switch?

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities and advancement in a stable, growing company.

• Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more.

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.