General Purpose of the Position:

The primary responsibility of the Hospitality Project Manager is to plan, organize, and execute all meetings and tours to completion, ensuring they are on time, on budget and in excellence. The ideal candidate for this role is highly organized and detail-oriented with relevant experience in event planning and project management. This position reports to the Director of Hospitality.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

• Own the planning and execution of prospective client, finance, marketing, team member and spectator data center tours, both physical and virtual
• Communicates in excellence keeping stakeholders informed, engaged and proactively resolving issues
• Lead the delegation of tasks on initiatives to team members who are best positioned to bring to completion
• Serve as a point of contact for teams when multiple units are assigned to support an initiative to ensure team actions remain in synergy
• Coordinate with tour attendees to track attendance, execute tour agreements and any additional requirements for their time at Switch
• Provide support in maintaining tour calendars for all campus locations
• Lead the planning of all client-focused meetings and events with various levels of scope, including high-profile events, including but not limited to: project management, venue management, logistics, operations, technical & AV production, food & beverage/catering, travel management, content integration, creative ideation, décor and other event production elements
• Support the Hospitality team in administrative duties including but not limited to; expense report creation and submission, travel and vehicle reservations and task tracking to ensure on-time completion of projects and requests
• Correspond professionally with vendors, executives, clients, team members and other key stakeholders
• Coordinate with various departments, such as Security, Audio/Visual and Data Center Operations to ensure seamless execution and processes
• Assist in identifying and creating protocols and processes for increased efficiency
• Deliver excellent service to ensure visitors have a great experience
• Respond promptly and courteously to all telephone and email inquiries
• Availability to be on-site in Las Vegas at any time, up to 5 days a week if needed (hybrid, in-office and remote based on tours/events/meetings)

Other Duties:

• Other duties as assigned

Required Job Skills:

• Detail oriented and highly organized
• Excellent calendar management skills
• Cheerful, positive, and outgoing personality
• Exceptional customer service and communication skills, both verbal and written
• Positive, gracious and professional phone manner
• Ability to work well under pressure
• Ability to exercise good judgment and discretion in confidential matters
• Ability to maintain professionalism in a highly public/interactive environment
• Resourceful self-starter who identifies problem areas and improves workflow
• Willingness to support team members in all capacities

Computer Equipment and Software:

• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
• Experience in Asana or other project management tools a plus

Education and Experience:

• Bachelor’s degree preferred (Communications, Hospitality, or other related field)
• 3-4 years in Event Management or Project Management preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.