General Purpose of the Position:

This position assists the DCO Systems Manager with daily operations and coordinating internal and external resources required to complete maintenance of the physical and environmental critical infrastructure; including power, environmental, communications, and facilities. This person assists with ensuring Switch client equipment installations are installed in compliance with the company’s Acceptable Use Policy (AUP), this person is required to work with clients collaboratively and creatively to resolve problems and reach the most effective solution for the client and Switch. This person will work to find innovative ways to keep operational costs to a minimum, within budget, and to improve efficiency.

Supervisory Responsibilities:

This position carries out some manager responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include, but are not limited to: training; planning, assigning, delegating, and directing work. Shall operate as mentor to DCO Systems Technicians, supporting their development and leadership abilities. This position does not have any direct reports. 

Essential Duties and Responsibilities:

• Attend designated meetings and operational reviews to streamline communication; promote team achievement and performance development through innovation, R&D, represent DCO organization
• Lead by example and provide daily leadership to onsite technician team; find creative ways to inform, encourage and influence employees to ensure morale remains high
• In the absence of assigned facility leader, provide facility leadership, technical and scheduling assistance to other facilities
• Assist with budget planning and decisions
• Manage facility infrastructure projects; providing coordination and support for construction, research, and development activity
• Responsible for delivering exceptional service and continuous improvement of the data center operation; lead all maintenance activities in accordance with Switch Safety Policy and Procedures
• Coordinate maintenance and access with clients that have special requirements; manage customer requests through to completion; establish and promote professional relationships between DCO Systems and Switch clients
• Work with vendors to assist in coordinating planned and corrective maintenance, attend monthly meetings as needed and verify all documentation is received
• Use of CMMS to track maintenance activities-validating facility health
• Actively participate in the CAB process; CAB responsibilities to include ticket creation and calendar maintenance as needed to assist the DCO Systems Manager
• Actively participate in department process, development and implementation committees; develop initiatives to drive continuous improvement of the DCO organization
• Create, review, approve, and support all procedures and scripts used to conduct maintenance on critical infrastructure, safety programs, and OSHA compliance to ensure a safe work environment for all
• Train and support creation of P3 events in Ops Genie; call into bridge lines for escalated events (generally P2 and above) to provide updates and coordinate onsite response and resolution
• Assist with division recruitment and coordination with recruiting agencies and effective development of the Systems team
• Actively use the asset management systems, tracking software, and applicable building management systems

Other Duties:

• Other duties as assigned.

Required Job Skills:

• Advanced understanding of electrical and mechanical systems that may be employed in a data center environment. This may include electrical feeders, transformers, generators, switchgear, UPS systems, power systems, ATS/STS units, PDU/RPP units, air handling units, cooling towers, pumping, and fire suppression systems; 
• Ability to interpret wiring diagrams, schematics, and electrical drawings (blueprints/CAD)
• Excellent verbal, written and interpersonal communication skills
• Ability to analyze and make suggestions for problem resolution
• Solve problems with good initiative and sound judgment
• Make decisions independently with minimal supervision
• Must work well under pressure while meeting deadlines.
• Must remain flexible, proactive, resourceful, and efficient
• High level of professionalism and confidentiality
• Possess ability to navigate and effectively utilize ticketing systems
• Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism
• Must have excellent verbal, written, and interpersonal communication skills as well as exceptional technical capabilities
• Ability to express ideas clearly, concisely and effectively with contractors installing, performing maintenance or upgrade work on systems installed in the data center environment
• Must be familiar with safety requirements and OSHA regulations

Computer Equipment and Software:

• Microsoft Suite: Must have strong Outlook, Publisher, Word, Excel, and PowerPoint skills

Education and Experience:

Certification:        OSHA 30, additional certifications relevant to job field

Education:           High School Diploma or equivalent. Bachelor's Degree in Electrical or Mechanical Engineering preferred or equivalent experience

Experience:         3 years management experience in production, facilities, electrical, or mechanical

Physical Demands: 

The data center is 24/7/365 operation. This position requires the ability to work effectively under pressure, multi-task and manage multiple projects simultaneously. This person may be required to work extended hours during peak work periods.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, climb ladders, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. 

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.

This job description does not restrict management's right to assign or reassign duties and responsibilities to this job and it is subject to change at any time.

The Company reasonably believes the tasks and/or duties of this position could adversely affect the safety and health of the employee or others.