General Purpose of the Position:

The Customer Contract Billing Coordinator is responsible for the timely review of customer contracts to ensure completeness, accuracy, and adherence to Switch business rules. This position will collaborate with sales, sales operations, legal, and finance to verify contracts are properly maintained in the Switch CRM. The position reviews and communicates key customer contract data (e.g. billing terms) and billable charges to accounts receivable for invoicing. The Contract Coordinator tracks important customer agreement milestones, maintains key contract reports and metrics, and prepares revenue control and period closing reports as directed by management. 

This role will report to the Director of Data Center Services and work closely with internal teams to reduce contractual errors, increase order processing and billing velocity, and improve overall customer satisfaction.

Essential Duties and Responsibilities:

• Maintains a strong and genuine sales focus at all times
• Reviews sales contracts prior to submission to clients and provides feedback/changes to key stakeholders
• Collaborates with Sales Operations to improve quote accuracy
• Performs contract review through using DocuSign and other Switch contract/approval toolsets
• Provides timely feedback and direction to contract stakeholders
• Works with team members and other departments to gather critical customer data
• Reviews and communicates billing terms and invoice lines to AR team
• Prepares contract change notices and monitors contract performance
• Promotes timely, accurate reporting
• Notifies management of critical issues regarding future contracts or current contracts that will impact our ability to service a customer

Other Duties:

• Performs all other duties/tasks and projects as assigned
• Responsible for taking out trash and keeping desk & office clean

Required Job Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
• Excellence in gathering data and compiling reports & analysis
• Excellent attention to detail and complex problem solving capabilities
• Strong understanding of the sales process
• Flexible, adaptable and proactive
• Passionate solving complex problems
• Strategic, long-term thinker
• Ability to work well under pressure of deadlines
• Ability to maintain professionalism in a highly public/interactive environment
• Familiarity with accounting procedures
• Detail oriented and highly organized

Computer Equipment and Software:

• Proficient in Microsoft Office 365 Suite (Outlook, Excel, PowerPoint, Word, Teams)
• Salesforce (preferred)

Education and Experience:

Education:                   

• Associate’s or Bachelor’s degree (preferred)

Experience:                 

• Contract management or order processing (preferred)

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.