General Purpose of the Position:

This position is responsible for driving revenue growth by identifying and engaging new client prospects, growing and protecting existing enterprise client revenues and relationships, and collaborating across Switch teams to achieve or exceed sales targets. This position is a client advocate and has responsibility for fostering broad and deep relationships with assigned Switch clients through programmed communications and business reviews. This position will report to the SVP of Colocation Sales.

Supervisory Responsibilities:

This position carries out no supervisory responsibilities.

Essential Duties and Responsibilities:

• Develop and implement strategic sales plans to achieve sales targets and expand the customer base
• Build and maintain strong, long-lasting customer relationships with assigned clients and key partners
• Identify, qualify, and progress leads through the sales opportunity lifecycle to closed won
• Create tailored account plans identifying the customer’s business goals, challenges, and needs, and identifying opportunities and risks to align to the sales organization’s goals
• Schedule and lead business reviews with assigned client accounts
• Thoughtfully navigate client topography to ensure long term relationship success
• Engage in proactive client communication in regular cadence to communicate Switch news and/or initiatives
• Serve as an escalation point for any issues that impact the Client’s experience and act as an advocate for resolution, leveraging resources across the company as necessary
• Use Salesforce to continuously document client engagement and data points
• Perform effective and accurate data center tours
• Remain current in industry knowledge and emerging technologies
• Manage personal social media in a manner that reflects a positive and professional image
• Support sales leadership in various meetings and acts as a mentor/advisor to other sales team members

Other Duties:

• Other projects and/or duties as assigned

Required Job Skills:

• Strong business acumen with expertise in the data center industry
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients, partners, and team members at all levels
• Effective decision making which promotes Karma- based outcomes
• Self-motivated professional with a focus on continuous learning and collaboration
• Strong organizational skills and ability to prioritize effectively and efficiently
• Proven track record of negotiating and closing large-scale complex deals
• Ability to travel as needed to meet with clients, attend events, and collaborate with the team
• Required to intermittently work weekends and/or off-hours to support tour schedules

Computer Equipment and Software:

• Intermediate skills in Microsoft Office 365
• Intermediate skills in Salesforce or another CRM toolset

Education and Experience:

Education:        Bachelor’s Degree or Higher

Experience:      10+ years sales experience in the data center, colocation, or related industries

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.